Returns & Refunds Policy
Thank you for choosing DOLORADO. We are dedicated to your satisfaction and stand by the effectiveness of our products. Should you find yourself unsatisfied for any reason, please refer to the following refund policy guidelines:
Cancellation Policy
Any alterations or cancellations to an order must be made within 24 hours of its placement. Once this period has elapsed, we may be unable to accommodate changes, as the order will likely have entered the processing phase. Refunds for canceled orders processed within the 24-hour window will be issued within 7 business days.
60-Day Money Back Guarantee
We encourage our customers to experience the full benefits of DOLORADO products over a minimum trial period of 14 days. If, after this trial period and within 60 days of your purchase, you remain dissatisfied, please contact us at goiciudorel377@gmail.com to initiate a return. Please note that shipping fees, if applicable, are non-refundable.
To initiate a return, kindly reach out to our support team by completing the form on our Contact Us page or by emailing us directly at goiciudorel377@gmail.com. To expedite processing, please provide your Order Number or the Name and Email Address associated with the order.
Damaged Items
We take utmost care in packaging our products to safeguard against damage during transit. If an item is deemed damaged due to a defect or physical breakage upon arrival, please notify us within 72 hours of delivery by emailing us at goiciudorel377@gmail.com. Please include clear photos of the damage for assessment. We will determine your eligibility for a replacement at no additional cost. However, we do not offer refunds, replacements, or accept returns for items damaged due to normal use, wear and tear, or misuse.
Shipping and Delivery
While we strive for timely delivery, please understand that factors beyond our control, such as courier issues or customs delays, may impact shipping times. Should you encounter any delivery-related problems, please contact the courier directly for assistance. DOLORADO is not liable for any lost, stolen, or delayed packages.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout. Failure to do so may result in non-entitlement to a resend or refund if the error is not reported within 24 hours of order placement.
Please be advised that we reserve the right to amend this Return & Refund Policy at our discretion. It is the responsibility of the customer to review the most recent version of this policy before purchasing or using DOLORADO products. By making a purchase and continuing to use our products, you indicate your acceptance of this Return & Refund Policy.